Frequently Asked
Questions
Check

WHAT IS YOUR WEEKLY WALKING MINIMUM?

2 walks per week required to reserve a spot for your dog. It allows your dog to build a consistent relationship with Proud Spirit Pets. 

WHAT ARE YOUR BUSINESS HOURS?

Business hours are 8:00AM-5:00PM Monday through Friday. We will do my best to accommodate requests for walks outside of business hours.

DO YOU ACCEPT SAME DAY REQUESTS?

Yes, we accept same day requests and will do our best to accommodate.

WHAT IS YOUR CANCELLATION POLICY?

There is no charge for cancellations if made 24 hours prior to service. Same day cancellation a fee of $10 will be charged.

WHAT IS YOUR SERVICE AREA?

We currently service the Downtown area of Kelowna. Rose Valley, Lakeview Heights and the Casa Loma area of West Kelowna.

DO YOU OFFER SOLO WALKS?

Yes, we want to accommodate your needs and your dog’s needs. Solo walks may be subject to an additional $5 surcharge. Happy to discuss options during our Meet and Greet. 

HOW DO I PAY?

We operate on a weekly billing cycle. Preferred payment by electronic bank transfer. If you pay with cash or cheque, please provide the full amount for collection on your service date. Cheques made payable to Elke Brandstatter.  *Please note that payments made beyond 10 days of the invoice due date may be charged an administration fee of $25 plus 2% per month on the outstanding balance.  

WHAT WOULD BE REQUIRED FROM YOU TO ENTER YOUR HOME?

A set of keys, a fob (if needed), buzzer and passcodes. All would be locked safe away when not in use. 

IMPORTANT
Notes Regarding Walks

Check All dogs must be up to date on vaccinations including Bordetella, proof will be required

Check Dogs must wear an identification tag with their name and owner’s phone number on it

Check All dogs must have a valid license on collar required by the city of Kelowna or West Kelowna

Check Dogs on group walks that are over the age of 6 months must be spayed or neutered

Check Dogs in heat are unable to join group walks

 

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